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Is shipping free?
Yes, of course! When you place an order above €99,- we will ship your package for free! For orders under this amount you pay €4.95 shipping costs in the Netherlands and €5.95 to Belgium.
What is the delivery time?
When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment.
My order has been delayed, what now?
No problem, we'll solve it for you! You will automatically receive a shipping confirmation as soon as your order has been completed by us. Your order will be picked up by DHL within 24 hours. They will let you know as soon as possible via track & trace when your package will be delivered. Orders placed during the weekend will be processed as soon as possible on the next working day.
Who delivers my package?
We send packages with DHL.
How do I place an order?
Unfortunately, it sometimes happens that our email ends up in the "junk mail". You can add our email address to safe recipients to prevent this.
If you did not receive a confirmation and it did not end up in the junk mail either, you can, if you have an account with us, see within your account if the order went well. If the payment status is Paid and the fulfillment status is Open then everything is in order and the order will be shipped as soon as possible. If the payment did not succeed, you can contact our customer service so we can help you further.
If you have not received a confirmation and you also do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +3185105260 or emailing klantenservice@moodstreetpetit.com.
It is also possible that an incorrect email address has been entered and that you have not received any emails. Because of this, you will not see the order within your account and it is best to contact us. You can do this by contacting our customer service which can be reached at +3185105260 or via klantenservice@moodstreetpetit.com. There is a chance that the order has been received correctly and that the items have been reserved. When you order again, because you think it did not go well and eventually several orders are sent, these cannot be returned free of charge.
My order hasn't shipped yet, when can I expect it?
Can I change or cancel my order?I forgot an item, can I still add it to my order?An item is missing from my order, what now?I ordered the wrong size, now what?I don't know what size to order?How will I receive my order?The article I want is not in stockPayWhat payment methods are there?How secure is shopping at Moodstreet Petit?Can I pay after the fact?How is VAT settled at Moodstreet Petit?SustainabilityIs my order sustainable?What does Moodstreet Petit stand for?Return & refundHow do I return? How do I send my return?What are the return costs?I did not receive a packing slip or return form with my order?Has my return arrived?What are the conditions of returns?What is the return period?Can I also drop off my return?Can I exchange?My return was not processed properly.Did you receive a damaged package?Contact & SupportPhoneEmailAddress
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© 2022 Moodstreet Petit | Store Design by Studio Uncharted
I have not received an order confirmation? Did my order go well?
Unfortunately, it sometimes happens that our e-mail ends up in the "junk mail". You can add our email address to safe recipients to prevent this.
If you have not received a confirmation and it has not ended up in the junk mail, you can see within your account whether the order went well if you have an account with us. If the payment status is on Paid state and fulfillment status on open then everything is in order and the order will be shipped as soon as possible. If the payment was not successful, you can contact our customer service so that we can help you further.
If you have not received a confirmation and you do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +3185105260 or email customer service@moodstreetpetit.com.
It is also possible that an incorrect e-mail address has been entered and that you have therefore not received any e-mails. As a result, you will not see the order in your account and it is best to contact us. This can be done via our customer service, which can be reached via +3185105260 or via klantenservice@moodstreetpetit.com. There is a chance that the order has reached us in good order and that the items have been reserved. When you order again, because you think it did not go well and eventually multiple orders are sent, they cannot be returned free of charge.
If you have not received a confirmation and you also do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +3185105260 or emailing klantenservice@moodstreetpetit.com.
It is also possible that an incorrect email address has been entered and that you have not received any emails. Because of this, you will not see the order within your account and it is best to contact us. You can do this by contacting our customer service which can be reached at +3185105260 or via klantenservice@moodstreetpetit.com. There is a chance that the order has been received correctly and that the items have been reserved. When you order again, because you think it did not go well and eventually several orders are sent, these cannot be returned free of charge.
My order has not yet been shipped, when can I expect this?
No worries! You will automatically receive a shipping confirmation as soon as your order has been completed by us. This will be within 24 hours of ordering. DHL will let you know as soon as possible via track & trace when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.
Can I change or cancel my order?
We are sorry to hear that you want to change/cancel an order, but of course you can decide afterwards to cancel the purchase. Unfortunately, we can no longer change/cancel the order once the payment has been completed. Of course the order can be returned. Please note that this must be done within 14 days.
I have forgotten an item, can I still add it to my order?
It may happen that after placing an order you find out that you have forgotten an item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will have to be placed.
An item is missing from my order, what now?
What a pity that the order is not complete! We would like to be informed as soon as possible of what is missing from your order. You can reach our customer service by phone (+3185105260) or email (customer service@moodstreetpetit.com) from Monday to Friday between 9:00 AM and 5:00 PM.
I ordered the wrong size, what now?
If you have ordered the wrong size or color, you can exchange the item. Return the item by following the return steps. Indicate that you want to exchange the item and for which size/color. We will ensure that you receive the correct size for free.
I don't know which size to order?
We understand that it is very difficult to select a size. To help you on your way, we have included a size chart with every product so that you can more easily estimate which clothing size is best for you. The size charts all have measurement instructions so that you can easily calculate your size. In addition, you can always ask our customer service for advice.
Still unsure about a size? We totally get it. We recommend that you order 1 size. Is it not the right size? Then we take care of the entire return process and send the correct size free up to you. Great isn't it!?
How do I receive my order?
All orders come in a bag made from recycled materials and come with a Moodstreet Petit sticker. The bag can be reused to return your order.
The item I want is not in stock
Unfortunately, it may happen that the desired item is no longer in stock. When an article is completely sold out, it will disappear from the webshop. So if you can no longer find a certain article, it is unfortunately no longer available.
What payment methods are there?
You can pay with us in the following ways:
- iDEAL- Credit card
- PayPal
- Googlepay
- Applepay
- Bancontact
There are no additional costs associated with a payment.
How safe is shopping at Moodstreet Petit?
The payment details that you provide to us are completely protected. Which means that all personal data you entrust to us is encrypted. Others can therefore not view or find out your personal data. You know for sure that a website is protected by the icon of a lock.
Can I pay afterwards?
Unfortunately, it is not possible to pay afterwards.
How is VAT settled at Moodstreet Petit?
All prices shown on the website include 21% VAT.
Is my order sustainable?
The Moodstreet Petit baby line is sustainable from the start until your baby has grown out of it and even further.
The GOTS label, which is clearly attached to each article, confirms this;
Fair wages for everyone who contributes to our product and less impact on people and the environment. The clothing is made of organic cotton, without pesticides and therefore less water abuse. Which is of course also better for a pure baby skin.
In addition, all packaging we use is made from recycled material. Of course we can always be more sustainable and we will continue to work on this. Do you have any good tips? They are of course always welcome. Send us a message and we will look into this carefully.
What does Moodstreet Petit stand for?
Enjoying small beautiful things, such as making sure your newborn baby is dressed in nice, soft and fairly produced clothes. But how can you be sure if you like something where and how it was made?
The Moodstreet Petit baby line is sustainable from the start until your baby has grown out of it and even further.
The GOTS label, which is clearly attached to each article, confirms this;
Fair wages for everyone who contributes to our product and less impact on people and the environment. The clothing is made of organic cotton, without pesticides and therefore less water abuse. Which is of course also better for a pure baby skin.
And yet affordable, while you buy more.
By choosing Moodstreet Petit, you choose the future of our Petits and our planet.
How do I return? How do I send my return?
Return the unwashed/unworn clothing in the original packaging with the card attached to the shipping bag and pack the items well.
Go to returns via the webshop or scan the QR code that is included and follow the explanation.
Add the packing slip at all times
- Close the bag and stick the return label on it or have the barcode scanned at the drop-off point.
If you want to return one or more items of your order, you can do so within 14 days. Costs of return are for your own account, but we do offer a cheaper or free option. A package for €5.50 and a letterbox package for €3.50. Belgian customers also register their return via the link below, but an explanation follows for them to send the return to a Bpost point.
PLEASE NOTE: Make sure that the label or barcode of the outbound shipment is no longer visible. If the label of the outbound shipment is still visible on the package, this will cause problems during the return process. Returns are at your own risk, so keep this in mind
What are the return costs?
Costs of return are for your own account, but we do offer a cheaper option. A package for €5.50 and a letterbox package for €3.50. When the entire order is returned, the shipping costs will be refunded.
I have not received a packing slip or return form with my order?
Very annoying to hear that the packing slip/return form is missing from your order. If you want to return an item and the packing slip is missing, you can print the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details is also sufficient. The most important thing is that we can see from whom the return package comes. If we do not know from whom the return package comes, we unfortunately cannot process the return.
Has my return arrived?
You can see with your track & trace code when we have received your return. After we have received your return, we will start processing your return as quickly as possible and carefully.
If the track and trace indicates that the package has been received at Jolo Fashion/Moodstreet petit, you can assume this.
After receipt of your return, we will refund the money within 14 days after you have registered the return via the same payment method you used.
What are the conditions of return?
- Returns without a packing slip will not be processed.- The items must be in the original packaging.- The articles must have an attached price tag.- The items must be unworn/unused/unwashed.- In case of a defect/wrong item, please contact us in advance.- Returns are always at your own risk.- If a return does not meet the conditions, we can refuse or partially reimburse your return. We will then contact you.TIP If you have returns from different orders, they can be returned in 1 package. Return costs will of course only be charged once. This option can be found in Returnless.
What is the return period?
The return period is 14 calendar days after receipt of the order.
As a consumer, you have the right to return internet purchases without stating reasons within a period of 14 calendar days after receipt of the article (Distance Selling Act).
For returns, the amount will be refunded to your account within 14 days after receipt of the package.
Can I also hand in my return?
Unfortunately it is not possible to issue a return. Your return package can be returned to:
Jolo Fashion/Moodstreet petitMinervum 72664817 ZM Breda
Can I swap?
If you are not satisfied with the size, color or something else, you can of course also exchange an item. Indicate in the return reason which item it concerns and for which size/color you want to exchange it. We will ensure that you receive the desired size/color for free. The items you return will be refunded to you. Swapping is free.
My return has not been processed properly.
A deviation in the return amount may be due to the fact that not all returned items have been processed. If an item has not been processed, please report this by e-mail or telephone as soon as possible after dispatch/receipt of your order.
You can contact us in the following ways:
Send an email to customerservice@moodstreetpetit.com
Call our customer service: +31851052606 We are available from Monday to Friday from 9:00 am to 5:00 pm.
Did you receive a damaged package?
We are sorry to hear this and hope that you received the items intact and complete. If the damage is only to the package, you can use a different box for a possible return. Please use the return documents that are included with the return. With the return label, the package can be returned free of charge.
Telephone
Here you can place an explanation or answer to the question.
Address
Jolo Fashion/Moodstreet petit
Minervum 726
4817 ZM Breda